FAQ

Frequently Asked Questions

❯ DO YOU OFFER WORLDWIDE SHIPPING?
Yes, we offer worldwide shipping.
❯ HOW DO I CANCEL ORDER?
You can cancel an order within 2 days of placement by contacting our customer support. Orders that have already been dispatched cannot be canceled.
❯ WHAT IS YOUR RETURN POLICY?
You can initiate a return within 30 days of delivery. Items should be in their original packaging and condition. Please review our Returns Page For detailed instructions..
❯ HOW CAN I TRACK MY ORDER?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's delivery status. If you don't receive any email you can contact us at [email protected] and we will let you know about the status of your shipment.
❯ WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay etc. for convenient and secure transactions.
❯ WHAT IS YOUR SIZING GUIDE?
Our Size Chart can be found on the product page images to help you choose the right size. If you need further assistance, our support team is here to help.
❯ DO YOU MAKE CUSTOM ORDERS?
Yes, We do make custom orders. Just let us know your custom size or requirement and our team will help you.
❯ DO YOU ACCEPT BULK ORDERS?
We accept VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay etc. for convYes, We do accept bulk orders.enient and secure transactions.
❯ WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Offerjacket has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
❯ I AM RELUCTANT TO PLACE CUSTOMER ORDER; HOW CAN I PAY FOR SOMETHING I HAVE NOT SEEN IN ACTUAL? I AM CONCERNED ABOUT SIZING, DESIGN AND QUALITY.
We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues
Sizing
When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.
❯ HOW LONG WOULD IT TAKE FOR THE CUSTOM ORDER TO BE DELIVERED TO ME?
We strive to minimize fulfillment time for custom orders and usually dispatch within 12-15 weeks. However, due to a different nature of all custom orders, we do not have a pre-specified fulfillment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with a deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.
❯ I RECEIVED A CUSTOM ORDER. CAN I RETURN AND GET A REFUND?
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else